Steps to apply for a refund:

The steps to apply for a refund:

1. Search for orders on the website's orders page. Order Management Page

2. Enter the order details, click the refund button and follow the prompts to apply for a refund.

3.The refund application will be processed within 2 hours of working hours. Please note that the refund processing time may be slow, and the processing time of your bank will prevail.

Refund Rules:

1. No refund is allowed within 4 hours before the departure time.
2. For refunds applied between 4 to 24 hours before the departure, a handling fee of 30% of the ticket price will be deducted.
3. For refunds applied more than 24 hours before the departure, a handling fee of 20% will be deducted.

The minimum handling fee is 10,000 Vietnamese dong, and the final refund amount is subject to the discretion of the station.

Ticket Rescheduling Rules:

The Vietnamese station system currently does not support ticket rescheduling. If your itinerary changes, please apply for a refund.

Please note:

The above rules are provided by the official website of the Vietnamese station and are subject to change at any time.