Ticket Refund&Return Policy


Please note that the refund rules for different countries and trains are different. Please check the specific refund and change rules on the corresponding train list page.


Steps to apply for a refund:


1. Enter the order management page, search for the order, and click to enter the order details;

2. Apply for refund or modification by viewing the order details.

3.The refund application will be processed within 2 hours of working hours. Please note that the refund processing time may be slow, and the processing time of your bank will prevail.


Online Customer Service

E-mail: contact@laostrain.com


Laos Train Ticketing and Refund Policy


Thailand Train Ticket Refund and Change Rules


Vietnam Train Refund Rules And Ticket Rescheduling Rule


Japan Train Refund Rules And Ticket Rescheduling Rule